Testimonials - Our Customer's Stories

Don't just take our word, here is just a few of the great comments from our delighted customers:

Customer: Alex Jackson

"... Just a quick note to say thanks for arranging my mortgage recently. You definitely went above and beyond on that one!

I moved in last week and spent most of it learning how to plaster. I still have boxes everywhere.

I will probably speak to you again in a couple of years, but in the mean time if I know of anyone who needs financial advice, I will definitely be recommending your services.

Thanks again. Regards, Alex Jackson..."

Customer: Rachel Webb

"... Just a quick note to say a big thanks for all your help and guidance with my recent re-mortgage. You held my hand throughout the process, clearly explaining and de-mystifying the jargon and always answering my constant questions quickly and calmly. I'm pleased to say it is all now sorted, I've even had the cheque back from A&L for the survey. I'd have no hesitations in contacting you in the future if I ever needed your services.

Thanks again, I couldn't have done it without you!

Yours truly, RACHEL WEBB..."

Customer: Mark and Debbie O'Sultivan, Top Mark's Painting and Decorating.

"... To whom it may concern; Jason Davies of Berkshire Mortgage services recently helped my wife and I with the re-mortgage of our house. Knowing how stressful this process can be, Jason came to our house at a time that was convenient to us, (something that you wouldn't get from other mortgage companies) and explained everything to us, cutting out all the jargon you normally get, and in a way we could TOTALLY understood.

The whole process from start to finish was dealt with in a highly professional and friendly manor. I would have no hesitation in recommending Jason and his company to anyone of thinking of changing their mortgage in the future.

Kind Regards, Mark and Debbie O'Sultivan..."

Customer: Stuart James

"... Buying a house can be a stressful time and planning your mortgage is certainly not a straight forward task. We needed to arrange a buy to let mortgage. This is something we have little experience of in terms of the criteria the mortgage companies define in order for us to be successful in gaining the mortgage. With this cloud of uncertainty in our minds, we started the process with Berkshire Mortgage Services.

As a result of Jason’s focus on customer service, the process has been much easier than you may think. With a number of questions we could not answer, Jason offered to discuss the issues with the agent directly and obtained all the answers without delay. Jason identified a number of options in terms of mortgages for us, but by listening directly to our requirements, was able to define the most suitable option available. He completed all the paper work for us and explained each step of the process in a clear and concise manner. When you are busy, this type of help and support is invaluable.

Despite the focus on customer service and attention to detail, the fees charged by Berkshire Mortgage Services are extremely competitive. As a result, I would have no hesitation to either work with Jason again in the future or to recommend his services to anyone needing quality, reliable and independent mortgage advice...."

Customer: Ken & Tonia Critcher

"... My company prides itself on spending time with customers to fully understand their requirements and to explain what may be involved in a particular job. I'm certain this has helped me to secure work over the competition.

When our mortgage was due for renewal in June this year we were not contacted by our

Financial advisor so we thought we'd give your company the opportunity to help find us a suitable mortgage, which we are extremely glad we did.

At the first meeting you got to know our personal circumstances, which with me going self employed and having no formal accounts could have been a major stumbling block. This did not in anyway hinder the process of finding us a suitable mortgage as you fully explained the options that could have been available to us. Our circumstances were further complicated by the fact that our endowment (as with so many others) is not likely to pay out the level of benefit that we anticipated and needed to move some of the money from interest only to repayment.

You spent hours on our behalf searching for an appropriate mortgage, including the day that you were due to come and discuss what you had found. This final search turned up a new rate that had just been brought out by our current lender.

At the meeting to discuss the mortgage offer you produced a detailed breakdown of what our new payments would be and what our next steps were to move to the new fixed rate.

I must say that at all stages of the process you managed yourself in a very professional manner, you provided detailed information about the stages that we would go through and a final comprehensive breakdown of our new mortgage offer.

I would have no hesitation whatsoever in passing your company details to anyone of my friends or family.

Thank you for helping us to find the right mortgage and look forward to going through this with you again in two years time...."

if you would like to verify any of these testimonials, please Contact Us and we will provide you with the relevant information.

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